FAQ

Frequently Asked Questions

1. What makes OVALINE products different?

OVALINE combines advanced dental technology with high-end design. Our products are engineered to deliver professional-level results while remaining simple, efficient, and comfortable for everyday use.

2. Are your U-shaped electric toothbrushes safe to use?

Yes. All OVALINE U-shaped toothbrushes are designed with soft, medical-grade silicone and automated cleaning technology that is safe for enamel and gums when used as instructed.

3. How often should I replace the brush head?

For optimal hygiene and performance, we recommend replacing the U-shaped brush head every 2–3 months, depending on usage.

4. Do your products work for sensitive teeth?

Absolutely. Many of our devices include multiple cleaning modes, including gentle settings specifically designed for sensitive teeth and gums.

5. How long does shipping take?

Shipping times vary based on your location. Most orders are delivered within 5–12 business days. You will receive a tracking number once your order has been processed.

6. Do you ship internationally?

Yes, OVALINE ships worldwide.

7. What is your return policy?

We offer a 30-day return guarantee on unused and unopened items. For items that have been used, please contact our support team to determine eligibility based on the specific situation.

8. What if my product arrives damaged or defective?

If your order arrives damaged or with any manufacturing defects, contact us within 48 hours and we will arrange a replacement at no additional cost.

9. How do I contact customer support?

You can reach our support team through our contact form or by emailing us directly. We typically respond within 24 hours on business days.

10. Are OVALINE products suitable for children?

Some products may be suitable for children under supervision, while others are designed specifically for adult use. Please check the individual product description for age recommendations.